Frequently Asked Questions
Everything you may wish to know before choosing a natural stone piece.
Before you order
Do natural stone pieces vary from the photos?
Yes. Every piece has its own veining, pores, tonal movement and texture. These natural variations are part of the material’s character and make each object unique.
How should I care for natural stone?
Wipe gently with a soft, damp cloth and dry immediately. Avoid acidic liquids, abrasive pads and harsh household cleaners. Please see our Stone Care & Natural Variation page for full guidance.
Where do you ship?
We currently ship to the United States, the United Kingdom and Australia. For other destinations, larger orders or trade enquiries, please contact us for a shipping quote.
How long does dispatch take?
Orders are carefully prepared and dispatched within 3–5 business days. Delivery times vary by destination and carrier.
How is shipping calculated?
Shipping is calculated at checkout based on your destination and order details.
What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery with your order number and clear photographs of the item, all packaging and the shipping label. We will review the issue and help resolve it promptly.
Can I return an item?
Change-of-mind returns can be requested within 14 days of delivery. Items must be unused, uninstalled and returned in their original protective packaging. Please see our Shipping & Returns page for full details.
Do you offer trade or project enquiries?
Yes. For trade, hospitality or project enquiries, please visit Trade & Custom or send us a Request Quote with your requirements.
We are here to help.
For questions about a product, delivery or a project, please get in touch with our team.