Shipping & Returns

We currently ship to the United States, the United Kingdom and Australia. For other destinations, larger orders or trade enquiries, please contact us for a shipping quote.

Orders are carefully prepared and dispatched within 3–5 business days. Shipping rates are calculated at checkout. Delivery times vary by destination and carrier, and may be affected by customs processing or other circumstances outside our control.

Natural stone is substantial and fragile. Please inspect your order and its outer packaging upon delivery.

If your item arrives damaged, please contact us within 48 hours of delivery and include your order number, clear photographs of the item, all packaging and the shipping label. This helps us assess and resolve transit-damage claims as quickly as possible.

Reporting transit damage within 48 hours helps us make a claim with the carrier; it does not affect any rights you may have under applicable consumer law.

We accept change-of-mind return requests made within 14 days of delivery. To begin a return, please contact us with your order number and the reason for your return. We will provide return instructions.

To be eligible for return, items must be unused, uninstalled, in their original condition and returned with all original protective packaging. Return shipping costs are the customer’s responsibility. As natural stone is fragile, we recommend using a tracked and insured shipping service.

Returned items should be sent back within 14 days after you notify us that you wish to return them.

Once your returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be issued to the original payment method.

Original shipping charges are not refundable for change-of-mind returns, except where required by applicable law. A reduction in refund may apply where an item has been used, installed, damaged after delivery or returned without adequate protective packaging, to the extent permitted by law.

If your order is delivered to the United Kingdom, you have a statutory right to cancel your online purchase within 14 days of delivery, even if the item is not faulty.

After notifying us of your cancellation, you have a further 14 days to return the item. Where required by law, refunds include the cost of standard delivery, but not the additional cost of any premium delivery service selected at checkout.

Every Eastone piece is made from natural stone. Veining, pores, tonal movement, fossils, texture and small surface variations are inherent characteristics of the material.

These features are not defects when the item remains consistent with its product description, product photography and intended function. Please read our Stone Care & Natural Variation page before placing an order.

If an item is faulty, damaged in transit or not what you ordered, please contact us as soon as possible with your order number and photographs. We will review the issue and provide an appropriate remedy in line with applicable consumer law.